Cancellation and Grievance Policy

Vroomy's policy on grievance redressal follows the under noted principles.

• Vroomy's users are to be treated fairly at all times.
• Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
• Users are informed about the channels to escalate their complaints, concerns and grievances within Vroomy and their rights if they are not satisfied with the resolution of their complaints.
• Vroomy will take care of all complaints efficiently and fairly as they value each user.
• All employees at Vroomy must work in good faith and without prejudice to the interests of the users

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Vroomy. They can give their complaint/ feedback in writing or email/letter on any social pages of Vroomy. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by Vroomy, they can approach the office of Vroomy.